FAQs

Shop

How do I return a product?

If you are not happy with your product then we will accept a return within 30 days of purchase, provided the product has not been used or damaged. To see the full terms and conditions please click here.

My order hasn’t arrived, what should I do?

If your order has not arrived, having allowed for any postal delays, then please contact us and we will be happy to help with your query.

What are the delivery charges?

For orders below £10 the delivery charge is £1.96 for orders £10 or over the delivery charge is £2.95

Can I order online from outside of the UK?
We currently ship to a variety of countries, however our website is currently only able to process orders for delivery in the UK. For delivery outside the UK, please email customerservice@monkeywellbeing.com and we will contact you shortly.


Monkey Wellbeing Products

Are the books made from sustainable sources?

The Monkey Wellbeing storybooks are all printed on paper made from sustainable sources.

Is the Monkey puppet safe for children?

The Monkey puppet meets all regulations for babies and children to ensure that nothing can be swallowed or cause any harm.


Trade & Professionals

How do I set up a trade account?

You can sign up for a trade account by visiting our Partners’ section. Once you’ve signed up for an account, one of our team will contact you to verify your trade details and advise you how the account will work.

I’m having problems signing up for a trade account. What should I do?

Please contact us with your query and one of our team will be in touch.

Why do you need proof that I own a business?

We need to make sure that your business and Monkey Wellbeing will make good partners.

What do I do if I’ve forgotten my password?

If you have forgotten your password then click on the button “I’ve forgotten my password” and you will be redirected to a page asking you your security questions. If you can’t remember these please contact us and we will help to resolve this as soon as possible.

Is there a trade discount?

Yes, there is a trade discount available for Partners. You will be able to see this once you’re signed into your trade account.


Monkey Educational Resources

Where are the teaching resources?

The teaching resources can be found in the Partners’ section under the heading ‘Schools’; here you will be able to find lesson plans and also other fun activities.

Can I get posters, leaflets etc. for my shop or classroom?

Please visit the Partners’ section for a wide range of downloadable Monkey resources..

Are the resources available to everyone?

The resources available within the Partners’ section are accessible to everyone who visits the site and for everyone to use.


General Queries

How do I send you a testimonial?

To send us your story, please get in touch with us using our submit your story form.


Press/PR Queries

Can I arrange an author event or event with Monkey?

If you wish to enquire about using Monkey in an event or fundraiser then please contact us.

Can I review a Monkey activity pack or storybook?

Absolutely, please contact us with details of your blog and we’ll be in touch.


Anything Else

How is Josephine now?

Josephine is perfectly healthy now thanks to the brilliant doctors and nurses at The Royal Alexandra Children’s Hospital in Brighton, and of course, Monkey.

What if I find an error on the website?

If you find an error on the Monkey website then please contact us and we will correct it as soon as possible.