Monkey’s New Four Point Scale FFT Form
We’re pleased to share four brand new Monkey Wellbeing FFT forms for children and young people.
The new forms feature a four point scale with simple feedback options of ‘yes, maybe, no and don’t know’. The fun new forms are perfect for younger children and we have versions for:
Monkey worked alongside NHS England to develop the new FFT forms. Kath Rooksby, project manager for NHS England had the following to say about the new forms:
“NHS England and Monkey Wellbeing have developed a FFT feedback form that is more accessible for children and young people because we know that one size does not fit all.
Question 1 in the FFT has the feedback options; extremely likely, likely, neither likely or unlikely, unlikely, extremely unlikely or don’t know. This works well for adults and older people but we want to make sure that everyone can give feedback about their NHS experience if they wish to.
So, we have developed a four point scale and created a form that has space to draw a picture that allows visual feedback. The question 1 feedback options are; yes, maybe, no, don’t know. It’s that simple and feedback so far shows that more children and young people are engaging in telling us how they felt about the NHS service they received. Importantly, whether a person completes the six point or four point scale, we can measure the feedback through the percentage measure score formula to tell us how many people would recommend or not recommend the service.”
We initially worked with Janette Vyse and Birmingham Children’s Hospital to create the first 6 point versions of the FFT, allowing younger children to be targeted for feedback in a more pictorial way. The addition of a ‘free box’ for feedback is something we are delighted with – allowing every child regardless of ability the opportunity to have their voice heard as they share their experience. Both the new four point scale forms and six point scale FFTs (which are suitable for older children) are in line with NHS England’s latest guidance, and both can be submitted as evidence.
Ruth Hudson at NHS England has been a fount of all knowledge as we have further developed and tweaked the forms and we are proud to be linked directly from the NHS England site.