Friends and Family Tests (FFT)

My friends at the NHS have now introduced Friends and Family tests (FFT) to provide patients with an opportunity to give valued feedback on their experience.

Monkey Wellbeing’s Friends and Family test forms include the headline question ‘How likely are you to recommend our service to friends and family if they needed similar care or treatment?’ and are free to download.

Alternatively the Picker Institute offers a children’s and young people’s FFT form featuring Monkey and can conduct surveys on your behalf, managing data collection, analysis and presentation.

Choose an option to continue:

I want to Download Free Friends and Family Test Forms

Choose from my selection of free forms below.

Walk-In Centre Friends and Family Tests

Accident and Emergency FFTs

Minor Injury Unit Friends and Family Tests

GP Friends and Family Tests

GP Surgery Parent/Carer FFT

Format: pdf – 1 MB

Download

Dental Practice Friends and Family Tests

Community – Inpatients Friends and Family Tests

Community – Other Mental Health Services Friends and Family Tests

I would like the Picker Institute to manage my FFT Forms

picker-logoPicker Institute Europe is a not-for-profit charity that offers health professionals a range of tools to help understand patient experiences. They have explored children’s views to recommend a suitable Friends and Family Test question for children and young people. Full findings and a link to the form for acute hospital settings is here.The Picker Institute also provides a managed service for running the FFTs, including help with implementation, training for staff, form printing, data capture, and survey reporting and analysis. For more details, please email fft@pickereurope.ac.uk

I would like to Download Free Friends and Family Test Feedback Materials

We also offer a range of supplementary materials designed to help you gather FFT feedback. Download our free posters, cut-outs and signposting materials to help promote the forms in your ward or department.

Post your Feedback Poster

Format: pdf – 1 MB

Download

Shapes Cut-Outs

Format: pdf – 1 MB

Download

Arrow Cut-Outs

Format: pdf – 1 MB

Download

Pants Feedback Poster

Format: pdf – 1 MB

Download

Tops Feedback Poster

Format: pdf – 1 MB

Download

We Need You! FFT Poster

Format: pdf – 1 MB

Download

I would like Healthcare Communications to manage my FFT

Healthcare Communications work with over 65 Trusts to capture and report on patient experiences. By providing several communication options, they ensure every patient group has the opportunity to feedback on care received by channel preference.

Monkey Wellbeing is the perfect character to encourage feedback from children and young people.
Healthcare Communications can help with printing surveys featuring Monkey and also inputting data and reporting on results.

To find out more about their fully managed FFT service and real time analysis, get in touch: twebb@healthcomm.uk